Shipping & Goods Return Policy

FREE freight will apply to all invoices with a value of $400.00 and over (GST exclusive).

PLEASE NOTE: Specific courier requests, urgent, Saturday delivery and/or rural delivery may incur additional charges.

Orders under $400.00 (GST exclusive) will have freight added when invoiced.

All orders will be dispatched on the next available courier after receiving your order.


Something to return? Please give us a call (freephone 0800 99 29 27) to arrange a return.

Goods no longer required/cancelled by your customer
Award Importing may accept goods for return at its discretion. Goods will not be accepted for return
without proir arrangement. We may accept goods for return provided they are stock items, still in original
condition and have not been fitted or used in any way. Goods returned at the request of the customer
may incur a restocking fee and freight recovery charges. 

Where free freight has applied to goods to be returned, this cost will be recovered by way of an Outbound Free Freight Recovery Charge.  

Clearance items are not returnable unless faulty.

Goods must be returned within 21 days of dispatch from our warehouse.  Goods returned after this period will incour a restocking fee.

Goods not required which were specifically procured for you
We can credit procured goods provided our supplier will take them back. Please note that procured
goods that are returned will incur freight recovery charges.

Faulty goods
If you suspect that the goods you have purchased are faulty, give us a call to arrange a return. On receipt,
we will inspect them and, if faulty, arrange a credit. This may be a full or pro-rata credit based on usage.
Please note we cannot credit any goods until after they have been returned to us.  We may accept a claim from photos of the faulty goods.

If you have any questions regarding this please contact us.