Freight Delays – please note below courier announcements

Due to ongoing issues with Courier and Freight providers across New Zealand, please note the below advice from respective couriers:

NZ POST / Courier Post

Please expect delivery delays of up to 4 working days in Hamilton, and 2 working days in Auckland due to additional safety measures and the increase in parcels being sent. If you are in Hamilton, please do not call unless your parcel has been delayed longer than 10 working days, or five working days for the rest of NZ.

Aramex / Fastways

The Auckland region is currently experiencing delays of up to 5 working days on most parcels, however there are some suburbs that are experiencing delays longer than 5 working days.  Our Waikato team is currently operating under Alert Level 3 restrictions and is experiencing delays of up to one working day.  The rest of the Aramex network is currently experiencing delivery delays of up to 1 working day.‚Äč

Rural Freight - Our RD service providers have advised that they are limiting the pick-up of rural freight from our premises to 80%. This is causing delays for all rural freight, especially in Auckland, Whangarei, and Waikato.  Currently, Whangarei and Waikato are experiencing 6 - 8 days delay for rural delivery, the Auckland region is experiencing up to 5 days delay and the rest of New Zealand  is experiencing 2-3 days delay for deliveries.

Post Haste

Due to additional safety measures and significant increase in volume, we are currently experiencing delivery delays of approximately 2-4 business days.  It would be greatly appreciated if you refrained from contacting our branches if your parcel/s has been in our network for less than 5 working days.

PLEASE NOTE:  Orders placed with us before 4pm are dispatched the same day, with most after 4pm also dispatched the same day.  Please be patient with the couriers, as they are experiencing unprecedented throughput.  There is little chance this will be rectified any time soon as volumes can only increase leading up to Christmas.  They’re working extremely hard to rectify this situation which is entirely beyond our control.  Thank you for your understanding.